IT Service Desk Manager Full Time

The Role:

• Ensure smooth delivery of Service Desk operations
• Establish and communicate Help Desk Support strategies
• Ensure compliance to IT policies, standards, practices, and security measures
• Ensure recruiting and technical training plans for the team
• Single point of contact for all SD related escalations and team management
• Responsible for managing & tracking of Attendance, Performance, and individual KPIs and responsible for their skill enhancement

Required Skills:

• Substantial experience in managing service desk operations
• Team management experience including mentoring and training service desk agents
• Strong working knowledge of Microsoft based OS, Microsoft Office etc.
• Some TCP/IP or basic networking experience
• Basic understanding of PC hardware set-up and configuration.
• Excellent troubleshooting skills
• Fluent Japanese with business level English